Marcia Batiste

Executive Operations Leader | Behavioral Health & Process Improvement

Driving outcomes through leadership, program innovation, and operational excellence in behavior health and human services.

Professional Summary

Dynamic behavioral health operations leader and certified addiction counselor with 25+ years in executive management. Experienced in supervising multidisciplinary teams, directing crisis stabilization and residential treatment programs, and implementing process improvements that reduce turnover, increase engagement, and improve client outcomes. Skilled at aligning people, programs, and policies to deliver measurable impact and mission-driven service.

Core Competencies & Achievements

  • Workforce Retention Strategy & Culture Transformation: Slashed staff turnover from 62% to 2%, driving long-term team stability and reducing rehiring costs.

  • Onboarding Optimization & Training Design: Boosted employee retention from 90 days to 27 months through strategic culture and onboarding redesign.

  • Talent Stability & Operational Efficiency: Cut onboarding time by 50% via workflow optimization and targeted training enhancements.

  • Quality Assurance & Compliance Optimization: Established QA protocols to enhance billing accuracy and adherence to regulatory standards.

  • Operational Analysis & Process Improvement: Conducted workflow audits and delivered strategic implementation plans to streamline operations and eliminate inefficiencies.

  • Leadership Development & Performance Strategy: Designed frameworks that elevated employee accountability, strengthened team performance, and aligned leadership behaviors with organizational goals.

  • Strategic Market Expansion & Market Share Development: Led strategic project management initiatives that established market presence, ensured regulatory compliance, and expanded organizational visibility—scaling operations from zero to four offices in five years and increasing deposit market share from 0% to 3%.

featured work

  • Restore Incorporated

  • Clinical Operations Director

  • Directed operations for residential treatment and crisis stabilization programs at Refine Center, overseeing staff development, interdisciplinary care coordination, and community resource integration. Improved client stability and reduced recidivism through trauma-informed practices and performance-driven leadership.

  • Moreland Training & Associates

  • Operations Manager & Project Consultant

  • Streamlined backend and client facing operations and reengineered client onboarding protocols to boost efficiency, accelerate service delivery, and elevate client satisfaction. Designed scalable workflows and SOPs aligned with business goals, enabling measurable growth and improved progress tracking across the organization.

  • Bankers Trust Company

  • Regional Manager, Consumer & Private Banking Services

  • Directed multi-branch operations and supervised 75+ employees across three locations, ensuring consistent execution of customer service standards, compliance protocols, and operational procedures.

  • CASS Coaching & Consulting

  • Fractional Operations Executive

  • Lead strategic initiatives that bridge behavioral health administration, direct care excellence, and program development. I design and deliver leadership training, strengthen operational systems, and support organizations in building client-centered programs that improve outcomes and enhance workforce performance. My work combines hands-on clinical insight with executive-level consulting, empowering teams to foster civility, cohesion, and accountability in high-stakes environments.

Contact